Terms of Use

Last updated: 16 September 2026

idinsayit is a publication on psychology, addiction, recovery, and the written life. It is operated by idinsayit, Hyderabad, India.

These terms cover everything on this site: the articles, the paid subscription, the programmes, and the private client portal used by people in our clinical care. By using the site you accept them. If you do not accept them, please do not use the site.

We write “we”, “us” and “the publication” throughout. Editorial work is published under the publication’s name. Clinical work is carried out by our clinical team.

Who may use the site

Anyone may read the site.

To hold an account (a subscription, a programme enrolment, or a client portal login), you must be 18 or older and able to enter into a contract. The one exception is a client under 18 in the practice’s care, whose account we make ourselves after a parent or lawful guardian has given verifiable consent, as the Privacy Policy sets out. An account is one person’s, and a parent does not hold a child’s account in their own name.

Clinical services are offered only to people we have accepted into the practice, after an intake conversation. Creating an account does not make you a client. Nothing on this site starts a clinical relationship.

What the site is not

The articles are journalism and essay. They are not medical advice, not psychological assessment, and not a substitute for care from a clinician who knows you.

The site is not an emergency service. Nothing here is monitored around the clock. If you or someone else is in immediate danger, contact your local emergency services on 112 or go to the nearest hospital.

Reading, quoting, and copyright

The words, artwork, photographs, and design on this site belong to idinsayit or to the people who licensed them to us. They are protected by copyright.

You may:

• read, print, and save published pieces for your own use. That covers the publication. It does not cover programme material inside the portal, which stays there: what you write in response to it is yours and you can print all of it;
• link to any piece, freely, without asking;
• quote a short extract (up to about 100 words, or a single short passage) in your own writing, review, teaching, or research, if you name idinsayit and link to the original;
• set a piece as reading for a class, by linking to it.

You may not:

• republish a piece in full or in substantial part, on any site, newsletter, feed, or app;
• put our writing behind someone else’s paywall;
• remove credit to idinsayit, or correction and clarification notes;
• present our writing as your own, or as written by a person we have not credited;
• sell, licence, or syndicate our work.

We reserve our rights over text and data mining, including any use of this site’s content to train or fine-tune machine learning models. Automated bulk collection of the site is not permitted without written consent. Ask us for translation, syndication, anthologies, teaching packs, or anything else. We say yes more often than you would think. Write to iam@idinsayit.com.

If you believe something on this site infringes your copyright, write to iam@idinsayit.com with the URL, a description of the work, and your contact details. We will respond.

Your account

Keep your password to yourself. One person per account, and the site holds you to it: an account can only be signed in one place at a time, so signing in on a second device signs the first one out. That is not a punishment and there is no limit on how often you move between your own devices. It means a login passed around between people simply stops working for all of them.

If you are ever signed out and it was not you, change your password and tell us, because it means somebody else has your details.

Tell us at iam@idinsayit.com if you think someone else has your login. You are responsible for what happens on your account until you do.

You may close your account at any time by asking us. Closing marks the account closed: what you submitted stays for the period set out on the Data Protection page and is then deleted, and the billing record stays for the eight years the accounts require. Closing an account does not by itself refund anything. See the Refund and Cancellation Policy.

We may suspend or close an account that is being used to break these terms, to harm another person, or to take our work in bulk. Where we can, we will tell you why first and give you a chance to put it right. If we close a paid account for a reason that is not your fault, we return what you have paid for and can no longer use: the rest of a subscription period, the sessions still in your block, and any part of a programme not yet opened to you.

Acceptable use

Do not use this site to harass, threaten, defame, or impersonate anyone. Do not upload malware. Do not attempt to break into any part of the site, to reach another person’s account or written work, or to test the site’s security without our written permission. Do not scrape.

Comment and reply features, where offered, are moderated. We remove material that identifies a third party without consent, that gives detailed method information about self-harm, or that targets an individual.

Client written work

This part applies to people in our clinical care.

Your written work is yours. Copyright in what you write stays with you. We do not publish it, quote it, or use it in teaching or in articles, unless you have specifically agreed to that piece being used, in the way set out below. There is no general permission buried anywhere and signing up for treatment does not give us one.

By writing in the portal you give us only the permission we need to run the service: to store your work, to show it to you, and to show it to the clinical staff working with you, so it can be read and responded to, and to the person who runs the practice, who can reach every record because somebody has to be answerable for all of it. Nothing more, and nobody else, except where the law requires it.

Your work is kept in this site’s own database. It is excluded from search, from feeds, from sitemaps, from the public REST API, and from analytics. Analytics does not run in the portal at all.

You may export or delete your written work. Ask a clinician, or write to iam@idinsayit.com. Some records may have to be kept for a period for clinical and legal reasons; the Data Protection and Grievance Redressal page sets out exactly what and for how long.

If we ever want to use anything you have written (in an article, in training, in anything at all) we will ask you, in writing, at a point when you are not in active care, and you may say no with no consequence to your treatment. Consent can be withdrawn later.

Payment

Payments are taken through Razorpay. We do not see or store your card number. Prices are shown in INR and are the whole of what you pay. idinsayit is not registered for GST, so no GST is added.

Subscription terms, refunds, and delivery are set out on the Subscription Terms, the Refund and Cancellation Policy and Delivery of Services pages. Those pages form part of these terms, so they are linked here rather than named and left for you to find.

Third parties

The site uses services we do not control: Razorpay for payment, Brevo for transactional email, Hostinger for hosting and its CDN. Links to other websites are for reference; we are not responsible for what is on them.

Availability

We try to keep the site up. We do not promise it will be. We may change, move, or retire features, and we may take pieces down. If we withdraw for good the thing you were paying for, we return the part of the period you can no longer use.

Limits on our liability

Nothing here limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, for fraud, or for anything that would leave you worse off than the consumer law where you live.

Subject to that:

• We are not liable for loss that was not a foreseeable result of our breach.
• We are not liable for business losses: lost profit, lost contracts, lost opportunity.
• For anything else, our total liability to you is limited to what you paid us in the twelve months before the claim. Where you have paid us nothing, that limit is INR 1,000 rather than nothing at all.

Clinical services are covered separately, by the professional obligations of the clinician treating you and by the terms of your care agreement. This clause does not reduce those.

Governing law

These terms are governed by the law of India.

If you are a consumer, the Consumer Protection Act, 2019 lets you bring a complaint to the District Consumer Disputes Redressal Commission where you live or work. That is your right and we will not ask you to give it up or argue that you should have come to us instead. Nothing on this page is a reason to travel.

For a dispute that is not a consumer complaint, the courts at Hyderabad, Telangana have jurisdiction. If you are reading from outside India, any consumer protection your own country gives you still applies to you.

Grievances under the Digital Personal Data Protection Act 2023 go to our Grievance Officer at iam@idinsayit.com. The Data Protection and Grievance Redressal page sets out that route in full, including how to take it on to the Data Protection Board of India if our answer does not satisfy you.

Changes to these terms

We update these terms from time to time. The date at the top always shows the current version.

For a small change (clearer wording, a corrected link), we simply publish it.

For a change that affects your rights or what you pay, we email account holders at least 14 days before it takes effect, and we say plainly what has changed. If you do not accept it you may close your account, and your access runs to the end of the period you have already paid for. Where the change takes something away that you were paying for, we return the part you can no longer use rather than hold you to a bargain you did not make.

Reaching us

Everything here reaches the same small practice, so there is one address rather than a switchboard: iam@idinsayit.com. Put a word in the subject line and it is picked out before the rest: Compliance for a refund you want looked at again, overdue for something we have not answered. A complaint about your personal data needs no keyword at all: it goes to the Grievance Officer, by the route on the Data Protection page linked below.

By post: idinsayit, Hyderabad, India. By telephone: +91 92700 86548, which is answered during the working day in India and is not monitored at night or at weekends. It is not an emergency line, and the Disclaimer lists the numbers that are.

Email is not monitored for emergencies.